Types of Telephone Systems for Businesses.
Communication plays a role in determining the success of business. A good communication system gives the employees to relay information effectively and as fast as possible. Therefore, it is advisable that business owners should install a good communication system. Most business owners prefer telephone systems because of the minimal movements within the business. The telephone system will also be useful in getting feedback from other business stake holders such customers, suppliers and creditors. Several telephone systems are available in the market; therefore, you should choose the one that is suitable for your business. Therefore, in this article, I will highlight the features of some of the different types of telephone systems.
Virtual telephone system uses a single business line that is connected to the mobile numbers of employees. The phone calls to the business line are directed to the designated employee phone numbers through the call-forwarding feature. The system also has several other features such as automated receptionist, voicemail, and call screening. The system is suitable for business that its employees operate way from the business. It, therefore, gives the employees who are stationed in the business to communicate with ones who are in the field.
Traditional landline systems are usually provided by the existing phone companies. The system is also known as public switched telephone networks and uses the companies copper wiring. The system can only operate in the business after installation of a private branch exchange (PBX) hardware. The purpose of the hardware is to enable phone extensions and facilitate other functions such as call directories and call transferring. The system is recommended for large businesses that have the financial capabilities to pay the IT experts and maintain the system. It is also suitable for businesses lacking high-speed internet access.
Another type of telephone system is the VolP which is an upgrade of the landline system. The system employs the use of company wireless networks instead of the copper wiring as in the case of landlines. It also has several other important features such as automated attendants and call queues. The VolP has a voicemail feature which can be improvised into internet voicemail using computers. The employees will also be able to access the business phone systems using their mobile devices. VoIP is preferred because of its simplicity and the low costs involved in its installation.
On-premise VolP telephone systems operates using a private PBX hardware. The system is expensive to install because of the purchase of the equipment but in the end you will enjoy a reliable and effective communication. The system guarantees privacy of communication since you will have total control. Therefore, you will have to hire IT experts to ensure that it is running and configured to meet your needs.
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