Tips on Choosing a New Business Phone System If you’re a business owner, you might recognize your telephone system as your link to suppliers, customers, and the rest of the world. It’s therefore imperative to have a telephone system that makes it possible to communicate efficiently within and beyond the organization. The wrong phone system may come with significant ramifications, such as communication with suppliers and customers breaking down. So how does one know what phone system is the right one for their business? See if the tips below will be of help: Consider staffing plan At this moment, how many staff members do you have? Roughly how many are you expecting to have in the next 2 – 3 years? t’s important that you know how many employees will need telephones now and in the not-so-distant future. If you expect your business to grow fast, then it’s important that you go with a phone system that can scale easily. This is in order to avoid the high cost of switching in the event that the old system cannot scale properly.
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Decide on the features you require
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Which features are essential to your telecom needs? Do you want an auto-attendant feature that connects customers to the individuals they’re looking for? Do you also need call forwarding and conference calling features? What about voicemail-to-email functionality so you can receive transcripts of voice messages in your email? Talk to your employees about the functionality they require most. Bear in mind that some of these features may not be necessary, and will only serve to inflate costs. Choose telecommunications technology You’ll have to choose between PBX systems and VoIP systems. A PBX phone system utilizes a centralized piece of equipment that routes calls to the correct individual or department. These systems are more expensive to buy, and will require an expert to program them. Their key advantage is the fact that they scale well, as you’re only required to buy addition telephone handsets, which happen to be relatively cheap. VoIP phone systems do not use the centralized equipment used with PBX systems. They are easier to use, and are the best option for businesses with several locations. The cost of each handset is however relatively high. When deciding between these two system, you’ll need to take into account your long-term staffing plans. On-premises vs. cloud/hosted systems There are many companies today offering hosted or cloud-based telephone services. The upside to this solution is the minimal capital expenditure–since the infrastructure is handled by the telephone service provider, you only need to buy IP phones. You’re then required to pay a monthly subscription fee to access the service. The main downside to this arrangement is that you won’t be in control of the phone service, so when technical problems arise, you must wait on the provider to fix them.